Man And Van Bow Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Bow provides moving, transport, collection, and related labour services to customers in the United Kingdom. By making a booking, confirming an order, or allowing our team to begin work, you agree to be bound by these terms. They are designed to make the service clear, fair, and consistent for both parties. In these terms, references to we, us, and our mean the service provider, and references to you or your mean the customer or person making the booking.
These terms apply to all standard jobs, whether the request concerns a single-item move, domestic relocation, office transport, furniture collection, or disposal of authorised waste. They should be read together with any written quotation, booking confirmation, or service note provided before the job starts. If there is any inconsistency between a quotation and these terms, the quotation will take priority only for the specific items expressly stated in it. All other matters remain governed by these conditions.
We aim to keep the booking process straightforward. A booking may be made by providing us with the required job details, including the collection and delivery points, the nature and quantity of items, access conditions, preferred date and time, and any special handling requirements. A quotation may be based on the information you provide, and any change to that information may affect the price, timing, vehicle size, number of staff required, or the ability to complete the job safely.
Once you accept a quotation or otherwise instruct us to proceed, a booking is created only when we confirm it, either verbally, in writing, or by electronic message. We may request a deposit or advance payment to secure the date, particularly for larger removals, time-sensitive collections, or jobs requiring specialist planning. Any booking remains conditional on safe access, legal compliance, and suitable conditions being available on the day of service.
You are responsible for ensuring all information provided is accurate and complete. If the actual work differs materially from the details supplied, we may revise the quotation, amend the service plan, or decline to continue if the variation creates a safety issue or unreasonable delay. This includes, without limitation, hidden stairs, restricted parking, unusually heavy or fragile items, unclear disposal instructions, or incorrect item counts.
Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed in writing, payment is due on completion of the service and must be made in full without deduction or set-off. We may accept bank transfer, card payment, or other agreed method. If a deposit has been requested, the remaining balance becomes payable at the end of the job unless the invoice states a different payment schedule. Late payment may result in administrative charges, reasonable recovery costs, and interest where permitted by law.
All prices are stated in pounds sterling unless expressly stated otherwise. Quotations are typically based on the information available at the time and may be subject to adjustment if the work takes longer, requires additional manpower, or involves extra mileage, waiting time, congestion, parking difficulties, or additional loading and unloading beyond what was agreed. Any extra charge will be communicated as soon as reasonably possible.
We reserve the right to refuse cash handling for security reasons or to impose reasonable limits on the denominations accepted. If an invoice is disputed, you must raise the issue promptly and in good faith, providing supporting information. Undisputed amounts remain payable by the due date. Where the customer is a business, no withholding of payment is permitted unless required by law or agreed in writing.
Cancellations and rescheduling must be notified as soon as possible. If you cancel more than 48 hours before the booked time, any deposit may be refundable, less reasonable administrative costs where applicable. If you cancel within 48 hours of the scheduled time, we may retain some or all of the deposit to cover planning and lost availability. For cancellations on the day of service, or where we are unable to begin work because access is not available, the full agreed charge or a substantial portion of it may be payable. A new date may be offered subject to availability.
If we need to cancel or rearrange a booking, we will try to give reasonable notice and offer an alternative date or refund any deposit paid for the cancelled portion of the service. However, we are not responsible for delays or cancellations caused by events beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdowns, strikes, police action, or emergency public restrictions. In such cases, we will act reasonably to minimise disruption.
Customers must ensure the property, access routes, and items are ready for the service at the agreed time. This includes arranging parking where necessary, securing access permits if required, and making sure any lifts, hallways, doorways, or stairwells are usable. If delays occur because access is blocked, keys are unavailable, items are not ready, or you are absent, waiting time may be charged at the applicable rate. If our team is prevented from completing the service, we may still charge for the time, labour, and vehicle use already provided.
Liability is limited to the extent permitted by law. We will take reasonable care in handling your goods and property, but you acknowledge that moving and transport work carries inherent risks. We are not liable for losses caused by items that were already defective, poorly assembled, inadequately packed, or unsuitable for transport. We are also not liable for damage arising from inherent weakness, wear and tear, hidden defects, or insufficient instructions from the customer. Where items are particularly valuable, fragile, antique, or irreplaceable, you must tell us in advance so that appropriate precautions can be considered.
Our liability for direct loss or damage caused by our proven negligence will, where lawful, be limited to the lower of the repair cost, replacement cost, or the amount of the service charge for the specific job, unless a different limit has been agreed in writing. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. We are not responsible for indirect or consequential losses, including loss of profits, loss of opportunity, or business interruption.
Any claim for damage or loss must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Where appropriate, you must allow us the opportunity to inspect the item or the area concerned before repairs or disposal take place. Failure to do so may affect any claim. Photographs, receipts, and other evidence may be required to assess the matter fairly.
We may move, collect, or transport waste only where it is lawful to do so and only in accordance with applicable waste regulations in the UK. If the service includes removal of waste, you warrant that the items are permitted to be collected and disposed of, and that they are not hazardous, clinical, chemical, explosive, or otherwise controlled materials unless we have expressly agreed in writing and are properly licensed or authorised to handle them. It is your responsibility to identify any waste that requires special treatment, documentation, or disposal arrangements.
For waste services, we may require you to segregate items, confirm their origin, and provide accurate descriptions before collection. We reserve the right to refuse any item that is not lawfully suitable for transport or disposal. If prohibited or misdeclared waste is presented, you may be responsible for additional costs, return transport, storage, reporting obligations, or other reasonable expenses incurred as a result. You must not place items into our vehicle unless you are authorised to do so and the items are yours or you have lawful permission to dispose of them.
Where we act as a carrier or collector of waste, we may maintain records, consignment details, transfer notes, or other evidence required by environmental law and related regulations. By booking a waste collection, you authorise us to rely on the information you provide and to make lawful decisions about the handling, transfer, and disposal route for the waste. If we believe a collection may breach regulations, we may suspend the job, request further information, or decline the work entirely.
You must ensure that dangerous goods, illegal substances, contaminated materials, pressurised containers, batteries requiring specialist handling, and similar items are declared in advance and are not included unless explicitly agreed. Failure to do so may lead to immediate termination of the service, notification to the relevant authorities where required, and recovery of any resulting costs. We may also refuse to transport items that could endanger our staff, your property, other road users, or the public.
Insurance, where available, applies only in accordance with the policy terms and any exclusions, deductibles, or conditions set by the insurer. A copy of relevant details may be made available on request. You remain responsible for arranging your own cover for items of exceptional value, goods left unattended, and losses not covered under our standard liability position. We encourage customers to maintain appropriate insurance for their own protection.
Nothing in these terms affects your statutory rights as a consumer, where applicable. If you are a consumer, the service will be carried out with reasonable skill and care, and any rights provided by the Consumer Rights Act 2015 or other applicable legislation remain in force. If any part of these Terms and Conditions is found to be unlawful or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remainder will continue in full force.
We may suspend or terminate a booking if, in our reasonable opinion, the job cannot be completed safely, lawfully, or without material risk to our staff, vehicles, or other property. This may occur where the customer fails to provide access, gives misleading information, requests unlawful disposal, becomes abusive, or otherwise breaches these terms. Any sums due for work already performed or expenses already incurred may remain payable.
These terms may be updated from time to time to reflect operational changes, legal requirements, or improvements to the service. The version in force at the time of booking will generally apply to that booking unless a later written agreement states otherwise. Customers should review the terms before confirming a new service, particularly where the job includes specialist transport or waste-related work.
The agreement between you and us is personal to the booking and may not be assigned or transferred without our written consent, except where required by law. No person who is not a party to the booking shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term, unless we expressly agree otherwise in writing.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions for the service provided by Man And Van Bow.