Terms and Conditions

Man and Van Bow Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bow provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business or organisation that makes a booking with us or uses our services.

Services means any removal, transport, loading, unloading, packing assistance, man and van hire, or related services provided by us.

Vehicle means any van or other vehicle used by us or on our behalf to carry out the services.

Goods means the items, belongings or materials that you ask us to move, transport, handle or dispose of.

Waste means any items that you ask us to dispose of or remove as rubbish, including household, commercial, or construction waste.

We, us, our means the provider of Man and Van Bow services.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. This may include local moves, small-scale relocations, furniture moves, single-item transport, student moves, office moves, and related services as agreed at the time of booking.

The precise scope of the services, including locations, dates, times, vehicle size, number of staff and any additional services, will be agreed with you during the booking process and confirmed in your booking confirmation.

We reserve the right to decline any booking or part of a booking at our discretion, including where we consider the work to be unsafe, unlawful, or beyond our practical capabilities.

3. Booking Process

You may request a quotation by providing details of your move, including collection and delivery addresses, property access, floors or lifts, the nature and quantity of goods, and any special handling requirements.

Quotations are based on the information you provide. You are responsible for ensuring that all details are accurate and complete. If the information given is incomplete or inaccurate, we may adjust the price or refuse to carry out some or all of the services.

A booking is only considered confirmed when we have accepted your request and provided confirmation, which may be given verbally or in writing. At our discretion, we may require a deposit or prepayment to secure the booking.

If you wish to amend a booking, such as changing the date, time, addresses or scope of work, you must contact us as soon as possible. We will make reasonable efforts to accommodate changes but cannot guarantee availability. Amended bookings may be subject to additional charges.

4. Access, Parking and Customer Responsibilities

You are responsible for providing suitable access to the collection and delivery addresses, including ensuring that the vehicle can safely park, load and unload. This includes making any necessary arrangements for parking permits or authorisations and informing us of any restrictions such as low bridges, narrow roads, loading bays, congestion zones, or time limits.

You must ensure that your goods are packed securely and suitably for transport, unless we have expressly agreed to provide packing services. Breakable or fragile items should be properly protected, and boxes should be of suitable strength for their contents.

You must be present, or represented by an authorised adult, at both collection and delivery locations to supervise loading and unloading, confirm inventories if applicable, and sign any relevant paperwork. If you or your representative are not present, we may proceed with loading and unloading as we deem appropriate, and our record of the job will be deemed accurate.

You are responsible for ensuring that goods are ready to be moved at the agreed time. Waiting time caused by delays at your end may be chargeable at our prevailing hourly rate.

5. Items We Do Not Carry

We do not transport certain items, including but not limited to explosives, flammable liquids or gases, hazardous or toxic materials, illegal goods, live animals, perishable items requiring temperature control, or any items that we reasonably consider to be unsafe or unlawful to move.

If such items are found among your goods without prior agreement, we may remove them from the vehicle, refuse to transport them, or cancel the job. You will be responsible for any resulting costs, losses or damage.

6. Payments and Charges

Our charges may be based on an agreed fixed price, an hourly rate, or a combination of both. The basis of charging will be stated in your quotation or booking confirmation.

Unless otherwise agreed, payment is due on completion of the job on the day the services are provided. We may require deposits or full payment in advance for some bookings, including long-distance moves, larger jobs or work scheduled at peak times.

We accept payment by the methods notified to you during booking or before the service date. You must ensure that you have the means to pay promptly. Failure to pay on time may result in interest charges, suspension of services, or retention of goods until payment is made in full, to the extent permitted by law.

If the duration of the job exceeds the time estimated in a quotation based on hourly rates, additional time will be charged in accordance with the agreed hourly rate. Extra charges may also apply for additional services requested on the day, such as additional stops, extra staff, disassembly or reassembly of furniture, or carrying items up or down more flights of stairs than originally advised.

7. Cancellations and Rescheduling

If you need to cancel or reschedule a booking, you must inform us as soon as possible.

For cancellations made more than 48 hours before the scheduled start time, any deposit paid may be refunded or applied to a future booking at our discretion.

For cancellations made within 48 hours of the scheduled start time, we reserve the right to retain all or part of any deposit and to charge a cancellation fee to cover our costs and loss of bookings.

If you cancel on the day of the move or fail to be present at the agreed time and location, we may charge up to the full quoted amount.

If we need to cancel or reschedule your booking due to circumstances beyond our reasonable control, such as severe weather, accidents, vehicle breakdown, illness, or events affecting road access, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any amounts paid for services not yet rendered. We will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

8. Our Liability for Loss or Damage

We will take reasonable care in handling, loading, transporting and unloading your goods. However, our liability is subject to the terms set out in this section.

We will not be liable for loss or damage arising from:

Inadequate or improper packing by you or a third party.

Normal wear and tear, gradual deterioration, or pre-existing damage.

Fragile items packed by you in unsuitable containers or without sufficient protection.

Electrical or mechanical failure of appliances or equipment, unless there is evidence of external physical damage caused by our negligence.

Loss or damage to items of exceptional value, including jewellery, money, important documents, antiques, artwork or collections, unless we have been notified in writing before the move and have expressly agreed to carry them on agreed terms.

Any loss, damage or delay arising from circumstances beyond our reasonable control, such as traffic, road closures, accidents not caused by us, weather, or third-party actions.

Our total liability for loss or damage to your goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable market value of the affected items, up to a maximum amount per job as notified to you prior to the services or as otherwise required by law.

You must inspect your goods as soon as reasonably possible after delivery. Any visible loss or damage must be reported to us within a reasonable period, and in any event no later than seven days after the services have been completed. Claims made after this period may not be accepted.

9. Exclusion of Liability for Indirect Loss

We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, loss of data, or inconvenience, arising from or in connection with the services, whether in contract, tort, or otherwise, even if we have been advised of the possibility of such loss.

10. Insurance

We maintain insurance cover appropriate to our business and legal obligations. This may include motor insurance for our vehicles and liability insurance in respect of our services. Details of our insurance cover and any applicable limits are available on request.

It is your responsibility to ensure that any additional cover you require for your goods is arranged through your own insurance provider, especially for items of high or sentimental value that may not be adequately covered within our standard arrangements.

11. Waste Removal and Environmental Regulations

Where we agree to remove waste or unwanted items, this will be carried out in accordance with applicable waste and environmental regulations. We will only remove waste that we are lawfully permitted to carry and dispose of.

We may refuse to remove any waste that we consider hazardous, contaminated, or not suitable for general disposal. You must inform us in advance if you believe any items may be hazardous or require special handling.

Waste disposal charges will be agreed with you in advance where possible. If, during the job, it becomes clear that the volume or type of waste differs materially from what you described, we may adjust our charges accordingly.

We will use licensed waste facilities where required and endeavour to dispose of waste responsibly, in line with relevant UK regulations.

12. Delays and Waiting Time

While we will make reasonable efforts to arrive at the agreed time, arrival times are estimates and may be affected by traffic, road conditions, weather or other factors beyond our control. We will not be liable for delays that are not caused by our negligence.

If we are delayed due to circumstances within our control, we will keep you informed and complete the services as soon as reasonably possible.

If our team is kept waiting at collection or delivery addresses through no fault of ours, we may charge waiting time at our prevailing hourly rate.

13. Customer Conduct and Health and Safety

You agree to behave, and to ensure that anyone under your control behaves, in a respectful and reasonable manner towards our staff. We may withdraw our services or terminate a job immediately if our staff are subjected to abusive, threatening or unsafe behaviour.

Health and safety is a priority. Our team may refuse to move any item that they consider to be unsafe, excessively heavy, or likely to cause injury or damage to property. We may also decline to work in areas we consider to be hazardous or unsanitary.

14. Complaints

If you are dissatisfied with any aspect of our services, you should inform us as soon as possible so that we can attempt to resolve the issue promptly. We may ask for details of your complaint in writing and request supporting evidence such as photographs.

We will investigate complaints in good faith and aim to respond within a reasonable timeframe. Our response may include an explanation, an offer to rectify the issue, a goodwill gesture, or, if appropriate, a partial refund, subject to the terms of these conditions and applicable law.

15. Data Protection and Privacy

We collect and process personal information such as names, addresses and contact details for the purposes of managing bookings, providing services, processing payments and handling enquiries or complaints.

We will handle your personal data in accordance with UK data protection laws and use it only for legitimate business purposes. We will take reasonable steps to keep your information secure and will not sell your data to third parties.

16. Changes to These Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or business practices. The version in force at the time of your booking will apply to that booking.

Updated terms may be made available on our website or supplied to you on request.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed removed to the extent required, and the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation provided to you, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.



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Best Prices on Man and Van Bow Services!

Thanks to our man and van Bow team, you can get the lowest prices on the market. We work to ensure you not only enjoy the highest quality of professional moving services, but the best prices at the same time. Because we tailor all of our packages to suit every customer, you’ll never pay for services you don’t need. Added to this, we drive down the cost of the removals services you need most in E3. All it takes is one phone call to our offices and we’ll both provide you with a free quote and start the process of assembling the best options needed for you and your move.

Transit Van 1 Mаn
Per hour /Min 2 hrs/ 60
Per half day /Up to 4 hrs/ 240
Per day /Up to 8 hrs/ 480

Contact us

Company name: Man and Van Bow Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 17 Nelson Walk
Postal code: E3 3FR
City: London
Country: United Kingdom

Latitude: 51.5234350 Longitude: -0.0140220
E-mail:
[email protected]

Web:
Description: Are you in need of quality man and van services in Bow, E3? Look no further! Jump straight to the phone and give us a call now! You will be impressed!
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